First4Health Consultancy Services

General information

OUR MISSION

To inspire fresh, practical and workable thinking, solutions and behaviour that improves the quality, provision & experience of Healthcare.

EMPOWERING PROVIDERS, WORKFORCE AND PATIENTS

We are committed to supporting Healthcare’s mission to improve the quality, provision & experience of care it delivers. We do so by inspiring & energising all stakeholders in Healthcare — the providers, their workforce and their patients.

OUR SERVICES ARE BESPOKE & TAILORED TO CLIENT NEED

We recognise that while Healthcare organisations share similar vision, objectives and methods of operation, they have individual strengths, challenges, and needs and may be at different stages of development. The result is that our clients receive bespoke and tailored services that are best suited to their individual organisational needs.

Understanding the bigger picture and bridging all points of view
First we engage and inspire our clients to see the bigger picture in Healthcare, transforming the Quadruple Aim (a recognised strategy for reforming Healthcare) into easy to understand everyday practice.

This includes creating understanding and then bridging all stakeholder points of view, ensuring all stakeholder buy-in to what needs to happen to improve the quality, provision & experience of care.

COLLABORATING TO CO-DESIGN AND DELIVER IMPROVED CARE

We believe everyone has a role to play in improving care and what one contributes to, one embraces and excels at. All our work inspires — be it strategy development, service redesign or workforce training — collaborative effort to improve the collective as well as individual provision and experience of care.

In complement to our own healthcare sector and consultancy experience, our approach is driven by drives, methodologies and tools that are meaningful, practical and sector-based. They include:

4 CRITICAL DRIVERS to all our work, not just workforce training:

1. The right knowledge and skills.
2. Clarity of functions, their contribution and its value and impact.
3. Practical action planning.
4. The confidence to adapt and excel.

OUR METHODOLOGY AND TOOLS:
- End to end change strategy
- Journey of empowerment
- Patient experience journey mapping
- Workforce planning tools