First Cymru Buses Ltd

General information

Here at First Cymru we are committed to the highest standards of customer service. We value the views of all of our customers and welcome any queries or comments on all aspects of our service. By giving us your feedback we can keep improving our services. We’d really like to hear from you, therefore please feel free to leave us a post or private message with the detail of your feedback. We will aim to respond to each and every piece of feedback and where sufficient information is provided, we will pass this onto our team to deal with at headquarters and at depot level where necessary. If your feedback is not acknowledged within 3 working days, please do get back in touch as we may have missed it – it can get quite busy here on Facebook!
Details of our full customer charter is available on our website: https://www.firstgroup.com/south-west-wales/about-us/customer-charter-siarter-cwsmeriaid
We are happy to help where we can in relation to service enquiries & disruptions, but please bear with us as we may not have the information to hand straight away. If we don’t, we will speak with our colleagues to be able to respond to your enquiry as quickly as it’s possible.
Our Facebook page and Twitter accounts are manned between 8am and 6pm Monday – Friday to deal with your enquiries. We have limited coverage outside of the hours and endeavour to respond to urgent queries during this time. Alternatively, you can contact 01792 572255 (0700 - 2000) daily for assistance.

Please note that abusive language or behaviour on comments and posts will not be tolerated and we reserve the right to remove these comments/posts at anytime.