Red Kite Community Housing

General information

Think about a traditional Housing Association, and then forget all you know about it, because we are not your typical social landlord. We have a non-hierarchical structure chart, our job descriptions are written by the very people in the roles and we have a culture that is quite honestly, totally unique in our sector. In 2015, we were ranked as third most innovative social landlord in the UK, which is awesome.

We genuinely believe that involving our customers in everything we do, makes us do things better. Our offices are open to customers and volunteers to use our facilities, meet with staff, have a cuppa and chip-in to whatever is going on.

We focus on creating the right environment to breed innovation - Wednesday mornings are all about being creative, making time each week to encourage new ideas and concepts (and break and fail with things) but accept that not everything will work.

Our culture is open, fun, creative, relaxed, friendly, homely/like a family, comfy and familiar.

We care about people and we want to have fun at work and enjoy it, so we consciously create an atmosphere that sees people smiling.

We try to ignore boundaries – it's better to think massive and scale back, rather than being sensible and expecting innovation and more efficient ways of working to come from predetermined parameters.

We look outside our sector for inspiration – we seek out totally unrelated principles that work elsewhere and explore what elements can be applied here.

We are super creative – we use google translate in reception, we trialled an avatar powered search engine, we build and design our own stuff, we have a 360 degree camera and a drone because they are cool and make our jobs so much easier (and we spend less money), we've tried augmented reality, we build whole new computer systems because we can and they work! We have QR codes in reception and we use live streaming so customers can talk to us.

There's a buzz when you walk around the office, with people laughing and enjoying time with their colleagues.

We recognise our staff and celebrate our successes as a team that consistently achieves.

In a nutshell, that’s Red Kite! We love to hear from people about our organisation and welcome any feedback we get on this page, and through any other channel.

To view our social media policy go here: http://redkitehousing.org.uk/all-about-us/our-policies