Maloco & Associates

General information

"Customer service was very evident throughout the mystery shop. maloco + associates keep the consumer at the heart of their business, building great relationships while delivering exceptional customer experience. Their approach is warm and friendly and they are skilled in rapport building. When displaying their strong skills in customer service, time is taken to understand the consumer’s needs, establishing a positive relationship and leaving their customer with that all important feel good factor. In fact, we’d go so far as to say that maloco + associates are customer service pros!" - ESPC 2016 Mystery Shopping Survey results.

Everyone at maloco + associates is committed to the principles of best practice. In fact, you could say we're a bit obsessive about it! Only when a client tells us they are happy are we happy

Stock solutions and traditional approaches to problems don't always work. A bit like square pegs in round holes, they almost fit ...but not quite! We believe that to deliver real value and benefits a holistic, tailored strategy works best and that is why we are committed to working closely and in partnership with our clients.

MICHAEL J MALOCO ( PARTNER )