Story Homes

General information

Please note that our pages are monitored during normal office hours Monday to Friday. We aim to respond to any enquiries within 24 hours.

For 30 years Story Homes has been the name most often associated with luxury, aspirational houses for sale throughout Cumbria, the North East, North West and Southern Scotland. Our passion for quality and excellence has seen us become a multi award winning UK property developer; with our modern, high specification homes instantly inspiring buyers. Together with customer service which consistently exceeds expectations we provide a perfect house buying experience for our clients. We pick out the best sites and locations to build our stunning developments and are the natural choice for any buyer wishing to purchase the home of their dreams.

Our social media policy covers monitoring and responding, your security, honesty and accuracy of our posts and what we won’t tolerate. Read the full policy here: www.storyhomes.co.uk/socialmediapolicy

MONITORING AND RESPONDING
Monitoring of social media takes place during normal office hours. When the team is not available to reply, they will aim to respond on the next working day, and always aim to get back to any questions within 24 hours (weekdays). If an answer cannot be found, we will respond to advise of this, and then come back later with further information. Where comments do not warrant a response, we simply monitor these and engage with a like or comment where appropriate. However, if you have an urgent enquiry, you should not use social media to contact us. Please use the appropriate channels such as the Customer Service phone line, or telephone one of our office locations.

YOUR SECURITY
For your own security, please do not post your plot details, address or contact information on a public post. If you have a customer service issue, please call the Customer Service phoneline and they can check your information. If you do feel the need to contact us via social media, please send a message rather than a post to protect your own personal information.

HONESTY AND ACCURACY
We will take all possible steps to ensure that our posts and our replies are complete and accurate and if we do make an error, we will correct it immediately.

WHAT WE WON'T TOLERATE
We want our pages to be a good source of information for those who choose to follow us, giving them a great user experience at all times. For this reason, we have some rules in place and we won’t tolerate the following poor examples of behaviour:

- Bad language or inappropriate or offensive language
- Threats or unwarranted claims
- Trolling
- Personal attacks against our colleagues, partner companies or customers
- Spamming on our posts from individuals or from companies advertising their products
If we do encounter any of the above behaviour, we will reserve the right to delete the post from our page or in the worst case, block the user from our pages. We understand that you may have a valid issue or concern which you wish to raise with us and we are more than happy to deal with this and have a conversation with you through the appropriate formal channels, not through social media.